Residents whose homes or belongings were damaged by a power surge last week may be able to file claims with Dominion Energy to receive compensation.
A Dominion representative met with the James City County Board of Supervisors Tuesday afternoon during a work session to discuss the power surge in the Grove and Kingsmill areas last week, according to a James City County news release.
The representative said that residents who believe they “sustained damage, loss or injury” at the fault of Dominion can file a claim, the release said.
The power and voltage issues were caused by a “software issue,” Dominion spokeswoman Bonita Harris told WYDaily last week. The surge sparked 44 fire department calls, including two structure fires, two transformer fires, 13 alarms and 27 calls for electrical shorts or the smell of smoke.
The Dominion representative, David Vanderbloemen, told supervisors Dominion was working on the Kingsmill substation upgrading the operating system of a transformer when the power surge happened.
They “identified a programming error” that caused the surge after it happened, the official said, adding it was a “human error.”
Claims can be filed on Dominion’s website, the release said. Claims will all be investigated on a case-by-case basis, but may not result in payment.
“The investigation or the filing of a claim is neither an admission of liability nor a guarantee of payment,” according to Dominion’s website.
When a claim’s investigation is complete, Dominion will contact the customer in writing or by phone to notify them of the outcome.
To file a claim, click here.
