Wednesday, January 26, 2022

Here’s a chance to improve your customer service skills

Hampton and Newport News workforce development agencies will offer a free training session. (HNNDaily staff photo/ courtesy of Flickr).
Hampton and Newport News workforce development agencies will offer a free training session. (HNNDaily photo/Courtesy of Flickr).

HAMPTON — The Newport News Tourism and the Hampton Convention and Visitor Bureau along with the Newport News Hospitality Association and the Peninsula Council for Workforce Development will host a free customer service training beginning from 9 a.m. until 6:30 p.m. on May 23 at 5 Armistead Pointe Parkway in Hampton. 

To accommodate shift workers, three sessions will be offered: the first from 9:30 a.m. to 11 a.m., the second from 1:30 p.m. to 3 p.m and the third from 5 p.m. to 6:30 p.m, according to a news release from the partnering organizations. 

The training is designed for hospitality workers, who come in contact with visitors to the region’s attractions, hotels, restaurants and stores, according to the news release.

Katie Humphrey, training coordinator with the City of Newport News Waterworks Department will lead the sessions.

Workers will learn the art of practicing a positive mindset, building relationships that strengthen customer loyalty and satisfaction and focusing on the unspoken expectations of the customer.

The program is free but registration is required. To register, click here.

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