Wednesday, October 4, 2023

Virginia Natural Gas Offers Hurricane Season Safety Tips

(Virginia Natural Gas)

VIRGINIA BEACH — With forecasters at the Climate Prediction Center calling for an above-average Atlantic hurricane season, Virginia Natural Gas (VNG) is reminding customers now is the time to prepare for severe weather conditions.

VNG offers the following recommended natural gas safety guidelines for use before, during and after a weather emergency:

Meter Safety

  • DO Not turn off your gas supply at the main meter. Only Virginia Natural Gas or emergency personnel should turn the valve on or off.
  • Leaving natural gas meters on helps to maintain proper pressure in the gas piping within homes or businesses and can prevent water from entering the fuel lines should flooding occur.
  • Customers are encouraged to know the location of their natural gas meter.
  • Following a weather emergency, customers should ensure the natural gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage the meter if it is hidden.
  • If a natural gas meter is damaged or an underground gas line is exposed, customers should immediately leave the area, and call the Virginia Natural Gas 24-hour emergency response line at 1-877-572-3342 or 911 from a safe location.

Appliance Safety Before and After the Storm

  • Customers are advised to leave their natural gas service operational during a hurricane or severe storm. Most modern gas appliances have safety valves that shut off the flow of natural gas automatically with a loss of gas pressure or flooding of the appliances.
  • Electronic ignition appliances will not come on when the power source has been impacted.
  • If you are uncomfortable leaving your appliances operational, contact a trained professional (certified plumber or HVAC contractor) to shut off your appliances at the cutoff valves. When it is safe to do so, have them return to turn the valves back on, leak test the line and turn on to test the appliance for safe operation. Find a qualified natural gas contractor.
  • If flooding occurs at a residence or business and the gas appliances are underwater, customers are advised not to operate their appliances until a safety inspection is conducted by a certified plumber or HVAC contractor.

Damage Prevention

  • Strong winds and saturated ground could cause trees to become uprooted. Before removing downed trees, customers should contact VA811 to have the location of underground utility lines marked since downed trees could become tangled with natural gas lines.
  • If a natural gas meter is damaged or a natural gas line is exposed, customers should immediately leave the area and call the Virginia Natural Gas 24-hour emergency response line at 1-.877-572-3342 or 911 from a safe location.

Detecting Gas Leaks

  • If customers smell the distinctive “rotten-egg” odor associated with natural gas, they should leave the area immediately and move a safe distance away from the potential leak, while avoiding any action that may cause sparks.
  • Look for blowing dirt, discolored vegetation or continued bubbling in standing water.
  • Customers should never try to identify the source of a leak or stop the leak themselves.
  • Avoid using any sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landlines, as natural gas can ignite from a spark, possibly causing a fire or explosion.
  • Customers should call the Virginia Natural Gas 24-hour emergency response line at 1-877-572-342 or 911 once they are in a safe place out of the area of the suspected leak. They should also stay away until Virginia Natural Gas or emergency personnel indicates it is safe to return.

Generator safety

  • Generators can be useful after a storm but dangerous if not properly used. The primary hazards to avoid when using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust, electric shock or electrocution and fire.
  • Never use a generator in enclosed or partially enclosed spaces.
  • Never try to power the house wiring by plugging the generator into a wall outlet, a practice known as “backfeeding.”
  • Plug appliances directly into the generator. Or use a heavy duty, outdoor-rated extension cord that is rated (in watts or amps) at least equal to the sum of the connected appliance loads.
  • During a power outage, natural gas generators provide continuous fuel supply from an existing natural gas line. While these units are available in a range of sizes to meet various energy needs, customers are encouraged to contact Virginia Natural Gas before purchase and installation to determine whether their service line and meter meet load requirements for the generator’s safe and efficient operation.

Personal Safety

  • Your personal safety is the most important thing before, during and after a storm. The Red Cross urges everyone to be prepared before the storm hits. This means having an emergency preparedness kit that includes among other things, a seven-day supply of medications, copies of important documents such as insurance policies, non-perishable food items and water for two weeks, extra cash, batteries for flashlights and radios, and personal hygiene products. Visit the national preparedness website for more tips.
  • Flooding and storm surge are historically the leading cause of hurricane-related deaths in the United States. Know your flood zone and potential risk hazards in your area. Visit the Virginia Department of Emergency Management website and simply enter your address to “Know Your Zone.”

How to connect with VNG

Virginia Natural Gas reminds customers during a storm, it communicates information through the news media and on FacebookTwitter, Instagram, and Nextdoor.

For more information about natural gas safety, visit

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