Thursday, September 21, 2023

James City County Parks & Rec transitions to new registration system. Here’s what you might want to know

(WYDaily file/Courtesy of Pexels)
(WYDaily file/Courtesy of Pexels)

James City County Parks & Recreation will launch PerfectMind, a new online registration system, on Sept. 15.

What does that mean to you?

The new system offers customers “a more efficient experience” for all department registrations including memberships, drop-in admissions, facility reservations and rentals, classes, programs and other merchandise including county landfill coupons sold at Parks & Recreation facilities, according to a news release from the county.

It replaces the old registration system, RecTrac, providing all of the previous services.

However, the new software system streamlines many patron services for a more user-friendly experience that includes new features such as self-management of your own information – the ability to change your password, to add or delete family members, to update your contact information, to add a credit card to your account for easier checkout and to view your list of registered programs, all while assisting staff in developing, evaluating, promoting and operating the activities you enjoy, according to the news release.

The transition to the new system will have a down period – Friday at 8 p.m. through Tuesday, 8 a.m.

During that transition, Parks & Recreation will be unable to process any transactions and that includes online, phone and in-person registrations.

In preparation for the Sept. 15 launch, patrons are able and encouraged to create their new accounts now in the PerfectMind system, county officials said.

Guides and tutorial videos are available here to walk patrons through the process. The entire process should take less than 10 minutes. Existing department customers, even if you already have a RecTrac account, need to create a PerfectMind account to continue to conduct Parks & Recreation transactions.

For help, call Freedom Park at 757-259-4022 weekdays 10 a.m.-1 p.m. and weekends 11 a.m.-4 p.m. or call or visit their customer service counters at the Centers during operating hours – James City County Recreation Center, 5301 Longhill Road, 757-259-4200 and Abram Frink Jr. Community Center, 8901 Pocahontas Trail/Route 60, 757-887-5810 or email us at


John Mangalonzo
John Mangalonzo
John Mangalonzo ( is the managing editor of Local Voice Media’s Virginia papers – WYDaily (Williamsburg), Southside Daily (Virginia Beach) and HNNDaily (Hampton-Newport News). Before coming to Local Voice, John was the senior content editor of The Bellingham Herald, a McClatchy newspaper in Washington state. Previously, he served as city editor/content strategist for USA Today Network newsrooms in St. George and Cedar City, Utah. John started his professional journalism career shortly after graduating from Lyceum of The Philippines University in 1990. As a rookie reporter for a national newspaper in Manila that year, John was assigned to cover four of the most dangerous cities in Metro Manila. Later that year, John was transferred to cover the Philippine National Police and Armed Forces of the Philippines. He spent the latter part of 1990 to early 1992 embedded with troopers in the southern Philippines as they fought with communist rebels and Muslim extremists. His U.S. journalism career includes reporting and editing stints for newspapers and other media outlets in New York City, California, Texas, Iowa, Utah, Colorado and Washington state.

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