Saturday, December 2, 2023

Regional call center set up at Norfolk Department of Public Health

(Southside Daily file)
(Southside Daily file)

The Norfolk Department of Health has set up a regional call center, according to a press release.

City officials say that due to the overwhelming demand of COVID-19 phone calls at local Health Districts, the eight Health Districts of Hampton Roads have combined resources to establish a COVID-19 call center for the public.

The COVID19 call center will provide the public a centralized location to make requests for information and allow for consistent messaging from the eight Health Districts.

The call center number is: (757) 683-2745.
Hours of operation are 8:00 AM to 6:00 PM, Monday through Friday.

City officials say that If all lines are busy or calls are received outside of operating hours, calls will be routed to a dedicated voicemail box and all calls will be returned within one business day.

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