Sunday, October 1, 2023

UPDATE: Phone service restored at James City County offices

(Courtesy Garvid/Wikimedia Commons)

Update 1 p.m. Wednesday: Phone service at county buildings has been restored by Cox Communications, according to a James City County news release.

Trying to get a call through to James City County offices might not be easy Wednesday morning.

All major James City County facilities experienced telephone outages at around 10 a.m. Wednesday morning, according to a county news release.

The telephone outage was not a result of the snowy weather Wednesday, according to Renee Dallman, the county’s public information officer.

When callers dial any of the facilities experiencing the outage, callers may only hear a busy signal Dallman said.

Officials are saying the cause was most likely a Cox Communications service outage that periodically occurs.

A few government facilities are starting to receive service again, including the courthouse and law enforcement building.

Other government buildings are still without service, but 911 services have not been affected.

This story will be updated as more information becomes available.

Alexa Doiron
Alexa Doiron
Alexa Doiron is a multimedia reporter for WYDaily. She graduated from Roanoke College and is currently working on a master’s degree in English at Virginia Commonwealth University. Alexa was born and raised in Williamsburg and enjoys writing stories about local flair. She began her career in journalism at the Warhill High School newspaper and, eight years later, still loves it. After working as a news editor in Blacksburg, Va., Alexa missed Williamsburg and decided to come back home. In her free time, she enjoys reading Jane Austen and playing with her puppy, Poe. Alexa can be reached at

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